Frequently Asked Questions
Everything you need to know about our handcrafted watercolors and shipping.
How long does shipping take for international orders?
All our paints are handcrafted in our boutique studio in Assisi, Italy, using traditional methods and high-quality pigments.
How long does shipping take for international orders?
International shipping typically takes 7 to 14 business days depending on the destination and customs processing times.
Are your paints lightfast and professional grade?
Yes, we prioritize single-pigment compositions and ensure that our colors meet the highest standards for lightfastness and permanence for professional artists.
What is your return policy?
We accept returns on unused and unopened products within 30 days of delivery. Please contact our support team to initiate a return request.
Do you offer vegan-friendly watercolor options?
The majority of our signature colors are vegan; however, some traditional shades may contain honey or ox gall. Please check the individual product descriptions for specific ingredient details.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress.